In a recent CBC’s Marketplace, it finds tech repair shops snooping through customer files. The Canadian Broadcasting Corporation (CBC) found that some tech repair shops were snooping through customer files. The CBC’s Marketplace program sent in undercover operatives with fake laptops to see if the repair shops would respect their privacy. Some of the repair shops did, but others did not. Even some major chains violated peoples privacy. One repair shop even tried to install spyware on the laptop and another copied users pictures.
Agile Computer, protects customer privacy and does repairs via remote desktop or on site while our customers watch. This ensures that our customer’s can see exactly what our technician are doing. Agile Computer also maintains a professional, supportive, and friendly manner, making sure that customers feel comfortable and confident that their privacy is being respected.
Here is a summary of how Agile Computer protects customer privacy:
- Repairs are done via remote desktop or on site while the customer watches.
- Customers can see exactly what the technician is doing at all times.
- Agile Computer maintains a professional, supportive, and friendly manner.
Agile Computer’s commitment to protecting customer privacy is one of the reasons why it is a trusted tech repair shop. More information on the CBC Marketplace exposé can be found here (https://www.cbc.ca/news/business/marketplace-tech-repair-snooping-1.7000775). You can watch the episode below.
Ian Langdon, Managing Director, Agile Computer